Returns

If you love to shop online like we do, you know sometimes when your hotly anticipated item arrives, it's not quite what you thought it would be. Usually this means great disappointment and a hair raising hassle. Not at Zoie

If you decide you would like to return an item, simply follow the instructions below:

Make sure your items are unworn, unwashed, with no stains or marks and with the tags still attached.

Send us a quick email, letting us know to keep an eye out for it @

info@zoie.com.au

Ship your item back to us:

Zoie

3/1255 Nepean Highway, Cheltenham

MelbourneĀ VICĀ 3192

Please include a note telling us some information that will make everything quicker and easier for everyone, Including:

Name

Address

Phone Number

Order Number (if Possible)

What your preference is, exchange, refund or credit.

Your returns will be processed within one business day of being received back in our warehouse, you will be notified by email when this is complete.

We cannot accept returns on swim wear or lingerie for hygiene and safety reasons.

Customers are responsible for the cost of return shipping.

If for any reason you would like to talk to one of our friendly staff, please feel free to text or call us on: 0430 677 970

Its that easy!!

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